From making an appointment through recovery, our goal is to give you an easy, safe and pleasant experience during your time with us.
Simply said, we put patients first at St. Mark's Hospital. We sincerely care for every patient and their family members as if they were part of our family.
That means we will deliver high-quality healthcare while paying personal attention to you. We will do our best to anticipate and meet your individual needs while making you as comfortable as possible.
Each of us recognizes the importance of caring for the whole patient, and not only focusing on the heath concern that brought him or her to our hospital. That's why we are committed to showing compassion and simple kindness whenever we interact with our patients and their families.
We are dedicated to high-quality care and healing at St. Mark's Hospital. Our entire team promises to put you and your wellbeing first at all times.
Our promise to you
At St. Mark's Hospital, we are united in promising to do the following for each and every patient:
- Greet you promptly and courteously
- Treat you as a person, with dignity and respect
- Respond to your needs in a timely manner
- Show you that we sincerely care by listening and valuing your concerns, and resolve them to the best of our ability
- Include you as an active member of our healthcare team
- Discuss all decisions regarding your health care with you, and your family if you desire
- Promptly provide you with the most accurate information available
- Provide you with a safe and secure healing environment
Making you more comfortable
Above all else, St. Mark's Hospital is committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high-quality, cost effective healthcare in the Salt Lake County community we serve.
We define quality as, "caring people with the commitment to a continuous process of improvement in the services provided that will better enable the hospital to meet or exceed our customers' needs and experiences." If we can do anything to enhance your patient or family experience at St. Mark's Hospital, please contact our patient advocate support line at (801) 268-7779.
Your room stay
For your comfort, St. Mark's Hospital is uniquely designed to offer private patient rooms, each with private bath, window, dresser and television. Each room is equipped with its own thermostat. You may adjust the temperature to your comfort level. If you need help locating the thermostat, please ask your nurse.
Patient call button
Each room is equipped with a call button for immediate communication with your nurse at a nearby nursing station. If you need assistance adjusting your bed, getting in or out of bed, or have any questions, simply press the call button and a nurse or aide will respond as soon as possible. If you have a disability requiring special call button needs, please inform your nurse upon admission.
Identifying staff and volunteers
As a security measure, every employee and volunteer wears a name badge. This is also for your convenience so that you can recognize an employee that may be caring for you. The name badges worn by employees include their name, title and department. If anyone enters your room that is not wearing a name badge, please feel free to ask them who they are and the whereabouts of their name badge.
Meals and nutrition
As a patient, your meals will be served to you in your hospital room. A menu is provided for you to make food selections. Your doctor has prescribed a specific diet for you, and it is our goal to meet that prescription to aid in your healthy healing process. Clinical dieticians are available for in-depth understanding of diet prescriptions should you have any questions.
Telephones and mobile use
- To make local calls from inside the hospital, press "9" and dial the number.
- To make long distance calls, you can use a credit card, calling card or call collect. To reach an outside operator, dial "9" and then "00."
- Pay phones are also available for making long distance calls. They are located in the lobby on each floor.
- To call an extension in the hospital, simply dial the last four numbers. You do not need to dial "9" before the extension number.
- TDD phones are available upon request.
- Due to medical monitoring equipment safety, please restrict cell phone use to hospital lobby only.
Each nursing unit has daily housekeeping services. If you have any special housekeeping needs, please let your nurse know and housekeeping will be contacted, or you can tell the housekeeper when he or she is in your room.
Pet therapy animals
St. Mark's Hospital, in conjunction with Intermountain Therapy Animals, provides a pet therapy program for any patient who may benefit from the therapeutic interactions that can occur as a result of a visit from an animal.
This particular service is not recommended for patients who are severely immune-suppressed or patients with known allergies or aversions to animals. Household and family pets or animals are not allowed in St. Mark's Hospital. All animals that enter the hospital must be registered with Intermountain Therapy Animals or for all service dogs through the Delta Society. If you would like to participate in the pet therapy program while staying at our hospital, please ask your nurse to make arrangements for your first animal visit.
To promote the healthy wellbeing of our patients, families and hospital staff at St. Mark's Hospital, smoking is only permitted at designated smoking areas on campus.
Assistance to smokers
Surveys reveal that nine out of 10 smokers would like to quit smoking and nearly 30 percent of them will make an attempt each year. As a patient at St. Mark's Hospital, if you would like information or help to quit smoking, please ask your nurse. There are many programs available today to help people who intend to take a positive approach to their health.
Lost and found
If you have lost a personal item on the hospital campus, please call (801) 268-7111.
If you forgot to bring a toothbrush or other personal care item, please let the nurse know.
Flu Precaution Notice
We care about our patients, employees and community
For everyone's safety, please follow these visitation guidelines
- It's not a good time for visitors under the age of 14. We treat the flu here and we don't want children exposed unnecessarily.
- Patients can have only two visitors at a time, unless it is an end-of-life situation.
- If you or your loved ones are currently experiencing any of these flu-like symptoms, stay home until fully recovered or see your physician:
- Fever greater than 100
- Sore throat and/or cough
- Unusual or extreme fatigue with sudden onset
Also, follow these recommendations for protecting yourself and others
- Get an influenza vaccine.
- Clean your hands with soap and water or hand sanitizer regularly.
- Stay home if you are sick!
If you are a patient with flu or cold symptoms, please ask for and wear a mask when you visit the hospital.